Thank you for purchasing our IPTV Service. We hope that you are satisfied with your purchase. However, if you are not completely satisfied, we are here to help.
Our refund policy for digital products is as follows:
- If you have not tested the trial and bought our service and end up not liking it, within 24 hours of purchasing it, you are eligible for a full refund.
- If we were unable to deliver the service as promised, you are eligible for a full refund.
- If you experience any difficulties with the product you have purchased contact us first with your problem description accompanied with screenshots or photos made by a digital camera to give us a clear idea to assess the situation. We have technicians on staff that will assist you in getting your IPTV installed and activated. Your order will be eligible for a refund in the rare circumstances our support staff cannot solve the problem.
We will not send refunds nor make partial refund if:
- You tested the trial and purchased then for whatever reason you asked for a refund
- Customer didn’t like the channel line-up.
- Customer refuse to apply the solutions we provide if he/she have any issue.
The refund will be processed through the same payment method used by the customer in 48-72 hours.
If some Channels are freezing, buffering or not working sometimes:
Though almost all of our Servers are stable, sometimes some channels do freeze or doesn’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.
Most of the times, these issues are temporary and caused by below reasons:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has issue.
- Channel is down from server end.
- Customer change his/her mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance necessary).
In case user/customer can’t watch their IPTV subscription plan for 72 hours+ because of server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.
Thank you for your understanding. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.